Refund & Return Policy

Last Updated: July 23, 2026

At Sakirie Doll, we are committed to providing high-quality lifelike companion products and ensuring every customer has a safe, comfortable, and satisfying shopping experience.

Due to the personal nature of our products and strict hygiene requirements, our return and refund policy differs from standard retail products. Please carefully review the following terms before placing your order.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product arrives damaged or defective
  • The product received is incorrect or different from the order
  • The product has a manufacturing defect confirmed by our support team

To be eligible for a return:

  • You must contact us within 7 days of delivery
  • The item must be unused and in its original condition
  • All original packaging, accessories, and included items must be included
  • You must provide photos or videos showing the issue for verification

Returns without prior authorization from Sakirie Doll will not be accepted.

2. Products That Cannot Be Returned

Due to hygiene, safety, and personal-use considerations, we cannot accept returns for:

  • Products that have been used, worn, or exposed to personal contact
  • Products without original packaging
  • Custom-made or personalized products
  • Products modified according to customer requirements
  • Items damaged due to improper handling, cleaning, or storage
  • Clearance or final-sale items

For health and safety reasons, once an adult product has been used, it cannot be returned or resold.

3. Damaged or Defective Products

If your order arrives damaged or has a manufacturing defect:

Please contact us within 7 days after delivery with:

  • Your order number
  • A detailed description of the problem
  • Clear photos or videos showing the issue

After reviewing your request, we may provide:

  • Replacement parts
  • Repair assistance
  • A replacement product
  • A refund (depending on the situation)

We will work with you to find the most appropriate solution.

4. Wrong Item Received

If you receive an incorrect product:

  • Contact us within 7 days of delivery
  • Provide your order information and photos of the received item

If the mistake is confirmed to be ours, we will arrange a replacement or provide an appropriate solution at no additional cost.

5. Cancellation Policy

Orders may be canceled within 24 hours after purchase if production or fulfillment has not started.

After 24 hours:

  • Orders that have entered processing, customization, or shipment preparation cannot be canceled.
  • Customized products cannot be canceled once production has started.

If you wish to cancel an order, please contact our customer support team as soon as possible.

6. Refund Policy

Approved refunds will be processed after inspection and confirmation.

Refunds will be issued to the original payment method used during purchase.

Please note:

  • Shipping fees are generally non-refundable
  • Return shipping costs may be the customer’s responsibility unless the product is defective or incorrectly shipped
  • Refund processing times depend on your payment provider and bank

Most refunds are completed within 5–10 business days after approval.

7. Return Shipping

If a return is approved:

  • Sakirie Doll will provide return instructions
  • Customers must use a trackable shipping method
  • The package must be securely packed to prevent damage during transportation

Sakirie Doll is not responsible for products lost or damaged during return shipping caused by improper packaging or shipping methods.

8. Exchange Policy

We offer exchanges only for:

  • Incorrect items shipped
  • Products damaged during delivery
  • Confirmed manufacturing defects

Size, appearance preferences, or personal expectations are generally not eligible for exchanges after delivery.

9. Custom Orders

Many Sakirie Doll products support customization, including:

  • Hair style
  • Eye color
  • Body features
  • Other personalized options

Because customized products are created specifically for each customer:

  • Custom orders cannot be returned due to personal preference
  • Custom orders cannot be exchanged unless there is a confirmed manufacturing defect

Please carefully review customization options before placing your order.

10. Product Appearance & Expectations

Our products are handcrafted and designed to provide a realistic experience.

Due to manufacturing processes:

  • Minor variations in color, texture, or appearance may occur
  • Small cosmetic differences do not necessarily indicate a defect
  • Product images may vary slightly due to lighting and screen settings

These normal variations are not considered quality issues.

11. Privacy Protection During Returns

We respect your privacy.

If a return is approved:

  • We require only the necessary information to process your request
  • Customer information will remain confidential
  • Return shipments should use secure packaging

We never disclose customer purchase details to unauthorized parties.

12. How to Request a Return or Refund

To start a return or refund request, please contact us:

Sakirie Doll Customer Support

Email: customerservice@sakiriedoll.com

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photos/videos if applicable

Our support team will review your request and respond as soon as possible.

13. Policy Updates

Sakirie Doll reserves the right to update this Refund & Return Policy at any time.

Changes will be posted on this page with the updated revision date.

Thank you for choosing Sakirie Doll. We are dedicated to providing premium-quality products, discreet service, and reliable customer support.